In addition to the hard reset on the Camera, you can perform a soft reset by exporting the password reset XML file. In this article, I will guide you how to reset the device password on ConfigTool software:
- Download and install the latest software ConfigTool : here.
- The firmware version supports exporting reset XML files from V4.3 and above (tested from this version).
- The reset XML file is valid for 72 hours from export.
Detailed instructions
Export the reset file as shown in the following video:
Next, send the newly exported XML File to The Distributor or place of purchase, which will return you the reset file named result.xml
![](https://cctvapp.net/wp-content/uploads/2023/12/reset-pwd-6.jpeg)
![](https://cctvapp.net/wp-content/uploads/2023/12/reset-pwd-7.jpeg)
After receiving the result.xml file, import it into ConfigTool to reset the password:
![](https://cctvapp.net/wp-content/uploads/2023/12/reset-pwd-8.jpeg)
![](https://cctvapp.net/wp-content/uploads/2023/12/reset-pwd-10.jpeg)
Thank you for following the article!!!