Dahua Settings

Fix error of Hero A1 (H2AE/ H4AE) not controlling PTZ rotation on NVR and SmartPSS

Posted on by CCTVAPP.NET
19
Apr

If you are using Dahua’s new model WiFi Camera Hero A1 (H2AE/ H4AE), you encounter the problem of no rotation control (PTZ) via NVR, XVR, SmarPSSvideo recorder. Please update the device’s Firmware as instructed below.

1. Updated content

  • Fix error of not being able to control rotation via NVR
  • Fix error of not controlling rotation when adding Camera to SmartPSS
  • Fix error of not controlling rotation when adding Camera to DMSS (Account mode)
  • Supports Onvif (port 5000)
  • Release date: 2024-02-26

2. Firmware Update

A. Upgrade directly on DMSS

You can update the new Firmware for the Camera directly on the DMSS application, as follows:

  • Step 1: Connect and add Camera to DMSS application
  • Step 2: Enlarge the Camera view and click on the settings icon (top right hexagon)
  • Step 3: Select “Cloud upgrade”
  • Step 4: Wait for the device to upgrade Firmware and reboot (about 5 minutes)

B. Directly upgrade File Firmware

In addition to upgrading using the DMSS application. You can download the Firmware File and upgrade using the ConfigTool application, this way you can upgrade multiple devices at the same time.

Download Firmware File here:

https://download.cctvapp.net/firmware-dh-h2ae-fix-loi-dieu-when-loai-on-nvr-va-smartpss/

Instructions for updating Firmware using ConfigTool:

Thank you for following the article!!!